The Company

Commercial Business Systems' Corporate Headquarters, as well as its Systems and Telecommunications divisions, have been locally owned and operated in the Richmond, Virginia area for over 30 years. Commercial Business Systems provides telecommunications and computer solutions to a variety of customers throughout the United States.

Our continued success in an ever-changing, highly competitive industry is largely due to many strategic relationships developed through the basic philosophy, "we stand behind what we sell," whether hardware, software, or repair! All of our divisions are interactive, enabling us to provide data, computing, and telecommunications solutions for local, national, and international businesses.

The Customers

You can tell a lot about Commercial Business Systems by the company we keep. Our clients include the Regional Bells such as Verizon, many of the independent telephone companies, and many State and Federal Government Agencies. They know the value of expertise and quality, and many call only on us.

Service After the Sale

We recognize that business rarely needs just equipment - that's why we offer replacement, refurbishment, repair, testing, maintenance and service. We can assist you in designing a system that fits the needs of your business, provide the equipment, install it, and be on-hand if any problems arise. We can also provide training on most of the products.

Our Mission and Philosophy

Quality Policy

CBS is committed to the achievement of Total Customer Satisfaction through a managed program of review, improvement, and change.

It is our mission to provide a quality service to our customers, ensuring that customer requirements are fulfilled and to assist in the creation of a strong, healthy customer partnership.

To meet our mission we have the following Quality Objectives:

Customer Satisfaction through

  • Timely shipments
  • Proper packaging
  • Product Conformity
  • This mission is supported by the policy of the company to maintain a practical Quality Management System based on 6 key principals to achieve Total Customer Satisfaction:

Key Principles

  • Active Management Participation and leadership by example in the implementation and promotion of the Quality Policy.
  • Promotion of Teamwork and quality improvement throughout the organization.
  • Individual employee responsibility for the Quality Policy application and awareness in the performance of tasks.
  • Development of mutual trust and high standards of integrity at all levels of business.
  • Prevention based systems and controls to facilitate error prevention, not correction.
  • Targets to get it "right - first time every time"